Emotional Intelligence at Work

By Michael Miller

 <\/p>\n

Where Workers Are Struggling the Most<\/h1>\n

September 2023<\/em><\/p>\n

 <\/p>\n

This is Emotional Intelligence at Work, a newsletter about workplace culture, employee wellbeing, and how to create sustainable, thriving businesses. <\/em>This is the browser version. If you want to get the monthly newsletter free in your inbox, you can subscribe here<\/a>.<\/em><\/p>","tablet":""}},"slug":"et_pb_text"}" data-et-multi-view-load-tablet-hidden="true">

Where Workers Are Struggling the Most

September 2023

This is Emotional Intelligence at Work, a newsletter about workplace culture, employee wellbeing, and how to create sustainable, thriving businesses.This is the browser version. If you want to get the monthly newsletter free in your inbox, you cansubscribe here.

1. What’s wrong in Tech?<\/strong><\/span><\/h3>\n

Tech appears to have a worker wellbeing problem – and leaders could be making it worse with strict return-to-office mandates.<\/p>\n

How bad is the current situation?<\/p>\n

In the latest edition of the world\u2019s largest study of emotional intelligence<\/a>, IT scored the lowest of any sector on average emotional intelligence – and the highest on burnout. Here\u2019s a sneak peak. The full report is set to be published next month.\u00a0<\/p>\n

This graph shows burnout by sector from 2018-2021. IT is at the very top.<\/p>","tablet":""}},"slug":"et_pb_text"}" data-et-multi-view-load-tablet-hidden="true">

1. What’s wrong in Tech?

Tech appears to have a worker wellbeing problem – and leaders could be making it worse with strict return-to-office mandates.

How bad is the current situation?

In the latest edition ofthe world’s largest study of emotional intelligence, IT scored the lowest of any sector on average emotional intelligence – and the highest on burnout. Here’s a sneak peak. The full report is set to be published next month.

This graph shows burnout by sector from 2018-2021. IT is at the very top.

Then, from 2021 to 2022, burnout in IT got slightly better – but still lags far behind every other sector – which means they\u2019re experiencing more burnout.<\/p>","tablet":"

Then, from 2021 to 2022, burnout in IT got slightly better - but still lags far behind every other sector - which means they\u2019re experiencing more burnout.<\/p>"}},"slug":"et_pb_text"}" data-et-multi-view-load-tablet-hidden="true">

Then, from 2021 to 2022, burnout in IT got slightly better – but still lags far behind every other sector – which means they’re experiencing more burnout.

New research<\/a> from HR software company BambooHR corroborated these findings of tough times in tech: Employees in the tech industry recorded the sharpest decline in happiness over the past three years (-145%) of any sector.<\/p>\n

There are many factors at play here – including massive layoffs last year, a shifting economic environment, and recent return-to-office mandates.<\/p>\n

But without a doubt, tech leaders are playing a risky game by doubling down on return-to-office mandates – even reversing earlier decisions in some cases.<\/p>\n

Go deeper \u2192<\/a><\/p>\n

\u00a0<\/h3>\n

2. Engaged at work? In Japan, it’s rare<\/strong><\/span><\/p>\n

Employee engagement in Japan is alarmingly low, according to Gallup.<\/a>\u00a0<\/p>\n

Even compared to the global average of just 23%, Japan\u2019s 5% employee engagement stands out. In fact, it\u2019s very low compared to other high income economies and its geographic neighbors.\u00a0<\/p>\n

Check out this graph comparing Japan to its fellow member states of the Organisation for Economic Co-operation and Development (OECD) and its neighbors in East Asia:<\/p>","tablet":""}},"slug":"et_pb_text"}" data-et-multi-view-load-tablet-hidden="true">

New researchfrom HR software company BambooHR corroborated these findings of tough times in tech: Employees in the tech industry recorded the sharpest decline in happiness over the past three years (-145%) of any sector.

There are many factors at play here – including massive layoffs last year, a shifting economic environment, and recent return-to-office mandates.

But without a doubt, tech leaders are playing a risky game by doubling down on return-to-office mandates – even reversing earlier decisions in some cases.

Go deeper →

2. Engaged at work? In Japan, it’s rare

Employee engagement in Japan is alarmingly low,according to Gallup.

Even compared to the global average of just 23%, Japan’s 5% employee engagement stands out. In fact, it’s very low compared to other high income economies and its geographic neighbors.

Check out this graph comparing Japan to its fellow member states of the Organisation for Economic Co-operation and Development (OECD) and its neighbors in East Asia:

What\u2019s going on? One part of the explanation is low emotional intelligence. Asia had the lowest average EQ of any of the 7 geographic regions in the State of the Heart report<\/a> – and emotional intelligence is correlated with employee engagement – for both managers and employees. But there is also a long cultural history here. The Japanese term karoshi<\/em> \u2014 “death from overwork” \u2014 was coined back in the 1970s.<\/p>\n

The research suggests that work-life balance and employee engagement are still a major problem.<\/p>\n

\u00a0<\/h3>\n

3. Giving hard feedback… to a robot?<\/strong><\/span><\/p>\n

Will business students of the future learn essential soft skills in virtual reality?<\/p>\n

Meta sure hopes so.<\/p>\n

The tech giant is donating $300 Quest 2 headsets to 15 U.S. universities that use VR as a pedagogical tool.<\/p>\n

The VR headsets will be put to different uses at the different universities. Suffolk University students will use them to observe molecular structures in 3D. Arizona State students will use them to learn and practice foreign languages. But at Stanford University and the University of Iowa, professors will use them to teach “soft skills” to business school students \u2014 like how to have a difficult conversation with an employee.<\/p>\n

This could help solve a longstanding problem with management: People often get promoted for technical skills or performance, not for how well they manage people. Then, there is no practice space. Unlike learning a musical instrument or a language, where the path to improvement is clear, managing people is messy. Leaders could spend 10,000 hours<\/a> making the same mistakes, over and over again.<\/p>\n

With these specialized tools, the hope is to create a practice space for soft skills.<\/p>\n

And until your personal robot arrives, come learn with Six Seconds!<\/a><\/p>\n

 <\/p>\n

Thank you for reading the browser version of Emotional Intelligence at Work, a newsletter about workplace culture, employee wellbeing, and how to create sustainable, thriving businesses.<\/em>\u00a0If you want to get the monthly newsletter free in your inbox, you can subscribe here<\/a>.<\/em><\/span><\/p>\n

 <\/p>\n

 <\/p>","tablet":""}},"slug":"et_pb_text"}" data-et-multi-view-load-tablet-hidden="true">

What’s going on? One part of the explanation is low emotional intelligence. Asia had the lowest average EQ of any of the 7 geographic regions in theState of the Heart report– and emotional intelligence is correlated with employee engagement – for both managers and employees. But there is also a long cultural history here. The Japanese termkaroshi— “death from overwork” — was coined back in the 1970s.

研究表明,工作与生活的平衡和employee engagement are still a major problem.

3. Giving hard feedback… to a robot?

Will business students of the future learn essential soft skills in virtual reality?

元肯定hopes so.

The tech giant is donating $300 Quest 2 headsets to 15 U.S. universities that use VR as a pedagogical tool.

The VR headsets will be put to different uses at the different universities. Suffolk University students will use them to observe molecular structures in 3D. Arizona State students will use them to learn and practice foreign languages. But at Stanford University and the University of Iowa, professors will use them to teach “soft skills” to business school students — like how to have a difficult conversation with an employee.

This could help solve a longstanding problem with management: People often get promoted for technical skills or performance, not for how well they manage people. Then, there is no practice space. Unlike learning a musical instrument or a language, where the path to improvement is clear, managing people is messy. Leaders couldspend 10,000 hoursmaking the same mistakes, over and over again.

With these specialized tools, the hope is to create a practice space for soft skills.

And until your personal robot arrives,come learn with Six Seconds!

Thank you for reading the browser version of Emotional Intelligence at Work, a newsletter about workplace culture, employee wellbeing, and how to create sustainable, thriving businesses.If you want to get the monthly newsletter free in your inbox, you cansubscribe here.

Emotional intelligence (EQ) = being smarter with feelings

情商是可学的,可衡量的技巧,预测improved effectiveness, relationships, quality of life & wellbeing (here's the research)

Introduction to emotional intelligence Take an EQ assessment
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You get what you measure - so measure what matters

For many people, emotional intelligence is intangible -- so we created assessments that make it clear, actionable, and practical.

Introduction to the EQ tests Individual EQ Assessments
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Build capacity for transformation

Six Seconds started the world's first EQ Practitioner Certification and is widely known as the global leader in how to develop emotional intelligence. Public & in-house EQ certification.

Start with Unlocking EQ →

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Certified EQ Coach Certified Social Emotional Learning Specialist
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Emotions Drive People :: People Drive Performance

Six Seconds provides businesses with tools, methods & expertise to improve the people-side of performance with emotional intelligence. As shown in the case study library, EQ strengthens leadership, team effectiveness, customer service/sales, accelerating change, and building a high-performing culture.

Introduction to EQ in business Find an expert (coach, consultant, facilitator)
Case study library About Six Seconds
Upcoming Events Six Seconds' Clients

You get what you measure - so measure what matters

For effective, evidence-based development, Six Seconds publishes a system of emotional intelligence tests yielding practical, actionable insights.

Introduction to the EQ tests Individual EQ Assessments
Find the right assessment with the Tool Finder Organizational Emotional Intelligence Tests

Build capacity for transformation

Six Seconds started the world's first EQ Practitioner Certification and is widely known as the global leader in how to develop emotional intelligence. Public & in-house EQ certification.

Start with Unlocking EQ →

See all Certifications →

Explore Professional Accreditations:

Certified EQ Consultant Certified EQ Facilitator
Certified EQ Coach Certified Social Emotional Learning Specialist

At the Heart of Learning

Six Seconds is the comprehensive source for tools, methods & expertise to improve education -- around the globe, across the age span, for all stakeholders.

Introduction to EQ in education POP-UP Festivalin partnership with UNICEF
What is Social Emotional Learning? Find an expert (coach, consultant, facilitator)
EQ / SEL in higher education About Six Seconds
Upcoming events Pioneers in SEL

You get what you measure - so measure what matters

For effective, evidence-based development, Six Seconds publishes a system of emotional intelligence tests yielding practical, actionable insights.

Introduction to the EQ tests Individual EQ Assessments
Find the right assessment with the Tool Finder Education Vital Signs

Build capacity for transformation

Six Seconds started the world's first EQ Practitioner Certification and is widely known as the global leader in how to develop emotional intelligence. Public & in-house EQ certification.

Start with the EQ Educator Certification →

See all Certifications →

Explore Professional Accreditations:

Certified EQ Coach Certified Social Emotional Learning Specialist
Certified EQ Consultant Certified EQ Facilitator

Questions about growing emotional intelligence? Let's talk!

Six Seconds' vision is a billion people practicing emotional intelligence, because we think it will make the world a better place. We are a nonprofit org supporting changemakers in every sector, in every country, with transformational EQ tools and methods.

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